Human Rights : Grievance Mechanism

MC implements human rights and environmental due diligence as part of its commitment to identifying, preventing and mitigating any human rights violations or negative environmental impacts caused by the MC Group’s business activities. As part of this due diligence, we have established and manage a consultation desk, which serves as a point of contact for external stakeholders to consult on cases where the MC Group’s business activities are causing, or could potentially cause, a negative impact on human rights and/or the environment.

MC responds to inquiries from 1) individuals who have suffered negative human rights or environmental impacts (harm) caused by the MC Group’s business activities, 2) representatives acting on behalf of individuals who have suffered impacts (harm), 3) organizations, groups or other entities that have a direct relationship with individuals who have suffered impacts (harm), and 4) organizations, groups or other entities that have no direct relationships with individuals who have suffered impacts (harm) but are active in related fields. While we also accept anonymous reports in line with our commitment to identifying all issues, it should be noted that our ability to investigate or respond to matters reported anonymously may be limited.

We respond to inquiries concerning specific cases where the MC Group’s business activities are causing, or could potentially cause, a negative impact on human rights and/or the environment in violation of international norms or local laws. However, the scope of the system does not include matters that are not related to human rights violations or environmental impacts in violation of international norms or local laws, such as dissatisfaction with personal relationships with colleagues in the workplace, HR benefits, or product quality matters.

We respond to inquiries concerning stakeholders of MC and MC group companies, including those across our supply chain.

Please be aware, we are unable to respond to inquiries that do not meet the above criteria for eligible users, subjects and companies.

Inquiries under the Grievance Mechanism can be submitted through an online form. Please click here to access the inquiry website.

Once an inquiry has been received, MC will investigate and respond to the situation in accordance with the process described below. We exercise the greatest care, including maintaining confidentiality and prohibiting disadvantageous treatment of the party who submitted the inquiry. Access to information regarding the content of the inquiry is limited to those (including external parties in some cases) who have reasonable grounds to view the information according to the circumstances of the inquiry.