Human Rights: Grievance Mechanism
Policy
MC implements human rights and environmental due diligence as part of its commitment to identifying, preventing and mitigating any human rights violations or negative environmental impacts resulting from its business activities. As part of this process, we have established and manage a consultation desk that serves as a point of contact for external stakeholders to consult on cases where MC’s business activities are causing, or could potentially cause, adverse impacts on human rights and/or the environment.
Processing Inquiries Through the Grievance Mechanism
Eligible Users
MC responds to inquiries from 1) individuals who have suffered adverse impacts related to human rights or environmental impacts caused by MC’s business activities, 2) representatives acting on behalf of affected individuals, 3) organizations, groups, or other entities with a direct relationship to affected individuals, and 4) organizations, groups or other entities without a direct relationship but active in related fields. Anonymous reports are also accepted in line with our commitment to identifying all issues; however, our ability to investigate or respond may be limited in such cases.
Eligible Topics
We respond to inquiries concerning specific cases where MC’s business activities are causing, or could potentially cause, negative impacts on human rights and/or the environment in violation of international norms or local laws. The system does not cover issues unrelated to such violations, such as workplace relationship concerns, HR benefits, or product quality matters.
Eligible Companies
Inquiries may concern stakeholders of MC and ouroperating companies, including those within our supply chain.
Handling of Non-Eligible Inquiries
Please note that we cannot respond to inquiries that do not meet the above criteria for eligible users, topics, and companies.
Submitting Inquiries
Inquiries under the Grievance Mechanism can be submitted through an online form. Please click here
to access the inquiry website.
- *This is not an emergency service and should not be used to report situations posing a direct threat to life or property. For emergencies, please contact official emergency services.
Process After Receiving an Inquiry
Once an inquiry is received, MC will investigate and respond in accordance with the process outlined below. We exercise the utmost care, including maintaining confidentiality and prohibiting any disadvantageous treatment of the party submitting the inquiry. Access to inquiry details is restricted to individuals (including external parties in some cases) who have reasonable grounds to view the information based on the circumstances.
